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Support

At TPG our aim is to help you achieve the lowest operating cost per hour, or lowest operating cost per tonne.

We offer a range of services to help you minimise downtime, maximise productivity, reduce costs
, and keep your equipment running at peak performance…no one understands this better than TPG.

Our team of technicians are highly skilled pump experts, who are further supported by senior mechanical and electrical engineers with more than 65 years, combined experience in the Australian and global mining industry. We understand your service and support requirements better because across our team we have over 120 years of mining industry experience.  

field service & workshop facilities

TPG has modern workshop facilities near Lithgow in NSW (2 hours west of Sydney). Our workshop if fully equipped with the latest pump testing and diagnostic equipment. 

Our team of technicians are pump experts that have all previously worked for major global pump manufacturers.  We offer our clients quality service for all their pumps and pumping systems. TPG's technical team have the capacity and skills to cost effectively diagnosis, repair or carryout full equipment and component rebuilds.

We have an emergency 24/7 service facility for both in-shop repairs and service as well as field service. Our team of field service technician are available to assist you with any onsite service or repairs that you may need, regardless of your sites location.


TPG works to AS/NZS ISO9001:  quality management system.  

TPG is focused on becoming a preferred quality service provider throughout the Australian and international mining industry and we are rapidly building a service support networks throughout Australia and abroad.    

service contract

TPG's service contract can take the worry out of the day to day maintenance, spare parts, labour requirements and resources that are needed to keep you pumps running. Our service contracts are customisable and  can covers all inspections, spare parts and agreed periodic servicing. Typically when a pump needs a major service, TPG will remove the pump form site and replace it with a remanufactured unit. The old unit will be fully reconditioned in our workshop and ready for exchange during the next major service. For routine services TPG will inspect, repair or replace any items that may need attention. Labour parts and testing are inclusive. This ensures that our customers are always running pumps that are in as new condition.

TPG's service contract can be customised to suite your sites specific requirements. Payment for service contracts is by way of a fixed monthly figure for the duration of the contract. This means that during the term of the contract all parts, labour, consumables and sundry items are at the agreed fixed price. This allows you certainty in planning and budget control, whilst reducing your operating expenses.   

mechanical inspections  

Experience shows that regular inspections assist in achieving production plans, improving quality and maximising your technical staff's valuable time. Regular inspections help to prevent electrical and mechanical equipment failure form having an impact on equipment availability and your plants overall productivity,

TPG's service contract or prearranged inspection service will improve equipment availability and minimise costs. We offer inspections whilst the equipment is operating. We investigate for abnormal sounds, abnormal vibrations, overheating, abnormal behavior of components, wobbling, abnormal draw of current, power draw during no load and on load, kick current and knocking sound, relative play between matching parts, etc.

Hence, the audit originates from running the equipment on no load and load conditions, giving important clues about the equipment and helping to predict the possible and/ or inevitable.

We also offer inspections by dismantling, This helps in visual inspection of components such as scratches, burns, micro cracks, wear limits, bruises, measuring the fatigue of components, clearance in seating areas, etc.

This also helps in zeroing down to logical conclusions based on the clue the equipment provided at the time of running.

Components are predominantly designed for rugged working conditions, shock loads and abnormal loads. For this reason, it may be advisable that the health checks are done once in six months.

The health audit of the equipment can coincided with your maintenance shutdown for the pumps. The time for routine inspections and service can be used for measuring the components and visual checking of internals.
 



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